Terms and Conditions

The following terms and conditions apply to any order with Brutal Rust. If you have any questions please contact Brutal Rust before placing your order.


PAYMENT

50% deposit is due upon placement of orders totaling more than $500. Brutal Rust will not begin any production until the deposit is received. Full payment is due at completion and no product will be shipped before balance is paid in full. Orders totaling less than $500 must be paid in full up front.


TERMS

All products are shipped prepaid only. Accepted methods of payment are Visa, MasterCard, American Express, Discover, Cash, PayPal, or Wire Transfer.


GUARANTEE

Brutal Rust products designed for use in haunted attractions carry a 1-year guarantee (from original ship date) against defects under reasonable use. Brutal Rust products designed for Escape Room use carry a 90-day guarantee (from original ship date). All products are hand crafted and may have slight variations and differences. Brutal Rust reserves the right to alter and exchange items within the manufacturing process. All repairs or exchanges covered by the guarantee must be approved by Brutal Rust.


REFUNDS

No cash refunds. Balance will be in the form of Brutal Rust credit at the discretion of Brutal Rust.


RETURNS

Any returns must be authorized by Brutal Rust. Buyer assumes all responsibility for shipping fees on returned product.


CANCELLATIONS

All cancellations must be approved by Brutal Rust to receive full credit of deposit. All products are custom made per buyer’s order. Brutal Rust reserves the right to issue company credit for any cancelled order.


SHIPPING FEES

Buyer assumes responsibility for all fees associated with shipment of products.


FULFILLMENT

All orders are fulfilled on a first come, first served basis.


SHIPPING TIME

Most items are built to order. For larger items, shipping time will likely be 6 to 8 weeks or more from order placement. Some smaller items may be in stock and, if so, will ship within 48-hours of order placement. If your order is time critical please contact Brutal Rust for availability and exact shipping times before placing it. We will always try to work with you to hit your deadline, if possible.